Terms of use

Sunsilva Website Builder · Last updated 2026-11-08

1. Agreement

These terms are an agreement between you (the customer) and Sunsilva for the Sunsilva Website Builder ("the service"). By creating an account you accept them, the Privacy policy and, before you use AI, the AI terms. If you use the service for a business, you accept them for that business. You must be at least 18.

2. Your account

Keep your password secret; you are responsible for what happens in your account. Give true details and keep them up to date. Tell us at once if someone else uses your account.

3. The service

You can build websites yourself, with AI, or ask our team to build them. We host published websites on our servers with the limits of your plan (number of websites, storage, visits). We may change or improve features. Free plans and free credit may be limited or ended.

4. Your content and your website

You keep the rights to your content and give us the right to host, copy, show and change its format as needed to run the service. You are responsible for your content and websites, for having the rights to texts, photos, names and logos, and for what your website offers and says, including the legal pages your own business needs.

Do not use the service for anything illegal, harmful, misleading, infringing, obscene, hateful, for phishing or malware, for spam, or for content the IT Rules 2021 forbid. We may remove such content or switch off a website when we find it or are told about it, as the law requires.

5. Websites our team builds

For "Our team builds it" the work, price and delivery time are agreed in the request. You give the needed texts, photos and replies in time; the delivery time moves when they come late. After delivery you check the website; small corrections agreed in the request are included.

6. AI features

AI features follow the AI terms, which you accept separately in your panel. In short: AI answers can be wrong, you are responsible for how you, your customers and your visitors use the AI, and conversations are stored and may be reviewed as described there.

7. Prices and payments

Prices of plans and AI credit are shown in your panel and include taxes where stated. Plans are prepaid; we activate them after the payment arrives. Payments are not refunded except where these terms or the law say so. We may change prices for the next period with notice in your panel.

8. Domains and other services

If you connect your own domain, you keep it at your domain company and are responsible for it. Third-party services (domain companies, payment apps, AI providers) follow their own terms.

9. Availability

We work to keep the service running, but it is provided "as is" and "as available" and can have interruptions, for example for maintenance or problems at our providers. Keep your own copy of important content (you can download your website as a ZIP).

10. Suspension and ending

You can close your account at any time. We may suspend or close an account, or switch off a website or AI feature, if these terms or the law are broken, if payment is missing, or to protect the service or others. After closing, published websites go offline and data is deleted as the Privacy policy says.

11. Liability

To the extent the law allows, Sunsilva is not liable for indirect or consequential loss, lost profit, business or data, and our total liability is limited to what you paid us in the 3 months before the claim. You will compensate Sunsilva for claims that come from your content, your websites, your use of the service or AI, or your breach of these terms.

12. Changes, law and courts

We may change these terms; the date at the top shows the last change and important changes are shown in your panel. Indian law applies, and the courts of Bhubaneswar, Odisha have jurisdiction.

13. Contact and complaints

Sunsilva. E-mail: support@sunsilva.com.

Grievance contact: support@sunsilva.com. We confirm that we received a complaint within 24 hours (an automatic e-mail reply counts) and resolve complaints about content or the service within 15 days, as the IT Rules 2021 require. Requests about your personal data (see, correct, delete) are answered within 30 days, and complex ones within the longer time the data protection law allows; we tell you if we need more time.