Privacy policy

Sunsilva Website Builder · Last updated 2026-11-08

1. Who we are

This policy explains how Sunsilva ("we") handles personal data in the Sunsilva Website Builder: the customer panel, the websites made with it, and its AI features. Sunsilva. E-mail: support@sunsilva.com.

2. Data we collect

• Account data: your name, e-mail, phone, company, password (stored only as a secure hash), sign-in times and IP addresses.
• Your content: websites, texts, photos and files you upload, requests to our team, support messages and replies.
• Billing data: plans, orders, payment reference numbers you give us and your AI credit. We do not store card or bank details.
• AI data: everything sent to and from the AI features - the conversations of your chat assistants (your website visitors' messages, the page they were on, and the name, phone or e-mail they type), what you send to Build with AI and Write with AI, the answers, and which service level and AI model answered, with tokens and cost.
• Website visitor data: contact form messages, simple visit counts, and technical logs (IP address, browser) kept for security.
• A sign-in cookie keeps you signed in. The chat widget stores a random id in the visitor's browser so a conversation continues on the next page. We use no advertising cookies.

3. Why we use it

• to provide the service you asked for: your account, your websites, the AI answers, support and billing;
• to keep the service safe: find and stop misuse, fraud and attacks, and check that the AI is used as our AI terms allow;
• to fix problems, check and improve the quality of the service, and plan its capacity;
• to meet legal duties (accounts, tax, requests of authorities) and to defend legal claims.

We use your data on the basis of your consent and to perform the service you signed up for, and for the legitimate uses the Digital Personal Data Protection Act, 2023 allows. We do not sell personal data and do not use it for advertising.

4. AI processing and AI conversations

Every AI request goes through our systems and our accounts with AI providers. To create an answer we send the needed text to a third-party AI provider, which may process it outside India. We use their business (paid) services, whose terms do not allow them to train their models on this data. We do not train AI models on your data.

We store AI conversations and requests, and our team may read them for the purposes in section 3 (safety and misuse, quality, support, billing, legal). The words are kept for up to 180 days, then removed; the usage numbers stay for billing.

For the visitors of your website, you (our customer) decide why and how their chats are used, and we process them for you and for the safety and billing purposes above. You must tell your visitors about the AI chat in your own privacy policy; we give you a ready text in the assistant's Setup.

5. Who we share it with

• AI providers, to create the answers (only what each answer needs);
• our hosting and e-mail providers, to run the service;
• authorities and courts, when the law requires it;
• a buyer or successor, if our business is transferred, under this policy.

6. How long we keep it

• Account data and your content: while your account is open, and up to 90 days after it is closed, unless the law needs longer.
• AI conversations and requests: up to 180 days.
• Billing records: as long as tax and accounting laws require (usually 8 years).
• Security logs: up to 180 days.

7. Security

We use HTTPS, password hashing, access limits and backups. No system is completely safe; if a data breach affects you, we inform you and the Data Protection Board of India as the law requires.

8. Your rights

You can see and download your data (My account > Download my data), correct it, and ask us to delete it or your account. You can withdraw consent (this may end the service), nominate a person to use your rights, and complain to our Grievance Officer and then to the Data Protection Board of India. Website visitors should first contact the business whose website they used; we help that business answer.

9. Children

The service is for businesses and adults. We do not knowingly collect data of children under 18; customers must not use the service to collect it without verifiable consent of a parent.

10. Changes and contact

We may change this policy; the date at the top shows the last change, and important changes are shown in your panel.

Grievance contact: support@sunsilva.com. We confirm that we received a complaint within 24 hours (an automatic e-mail reply counts) and resolve complaints about content or the service within 15 days, as the IT Rules 2021 require. Requests about your personal data (see, correct, delete) are answered within 30 days, and complex ones within the longer time the data protection law allows; we tell you if we need more time.