AI terms

Sunsilva Website Builder · Last updated 2026-11-08 · Version 2026-11-08

1. What these AI terms cover

These terms apply to every AI feature of the Sunsilva Website Builder: the AI chat assistant for websites, Build with AI and Write with AI (together "the AI service"). They are part of the Terms of use; where the two differ about AI, these terms apply. You accept them in your panel before you use AI for the first time, and again when we change them in an important way.

2. What the AI service is

The AI service is a managed service run by Sunsilva. To make the answers we use artificial intelligence models from third-party companies, which we choose, combine with backups and may change at any time without notice. The names you see (for example "Assistant Lite" or "Assistant Pro") are names of our service levels; they do not mean we made the underlying AI model, and we do not name the third-party models used.

What you pay is for our managed service: setting up and hosting the assistant, connecting and switching AI providers, backups when one is busy, the knowledge it learns from your website, limits, usage records, support and making AI easy to use. Prices are shown in your panel and are taken from your prepaid AI credit.

3. AI answers can be wrong

AI creates text by prediction. Answers can be incomplete, out of date or wrong, can sound sure when they are not, and can differ for the same question. Check anything important before you or your visitors rely on it. Do not use the AI service as the only basis for medical, legal, financial, safety or other decisions that can seriously affect a person.

The AI service does not promise a particular result, sales, leads or ranking. We may limit its length, speed or number of answers to keep the service fair and safe.

4. You are responsible for your use

You decide how you set up and use the AI service: the information and instructions you give it, the website where it runs, how you describe it to your visitors, and what you do with what it writes. You are responsible for that use, and for the use by anyone you allow to use it, including your staff, your customers, your clients and the visitors of your website, as if it were your own.

You must make sure that your use follows the laws that apply to you, including consumer protection, advertising, data protection (Digital Personal Data Protection Act, 2023) and information technology laws, and that you have the rights to all content you give the AI.

You must tell your website visitors clearly that the chat is an AI and that chats are saved. The chat window already says it is an AI assistant. In the assistant's Setup you find a ready text for your own privacy policy; add it before you turn the assistant on.

5. Not allowed

You must not use the AI service, or let anyone use it, to:

6. Your content and the conversations

You keep the rights to the content you give the AI and to what it writes for you, as far as the law allows; you give Sunsilva the right to use that content to run, protect and improve the service for you. Similar answers may be written for other customers.

Every AI request goes through Sunsilva's systems and our accounts with the AI providers. We store the conversations of your assistant (including your visitors' messages and the contact details they type), the requests you send to Build with AI and Write with AI, and which service level and AI model answered. We keep the words for up to 180 days and the usage numbers (tokens, cost) for billing and accounts as long as the law requires.

Our team may read conversations and requests to keep the service safe, find and stop misuse, check quality, fix problems, answer support questions and settle billing questions, and we may share them where the law requires. If you turn off "Save conversations" for an assistant, you no longer see them in your panel, but we still keep them for the purposes and the time above.

We send what is needed for each answer to the AI provider that makes it; such providers may be outside India. We use providers' business (paid) services, whose terms do not allow them to use this data to train their models. We do not sell conversations and we do not use them to train AI models.

7. Credit, prices and limits

AI use is paid from your prepaid AI credit, by the price shown for each service level per 1,000 tokens (pieces of text read and written). Saved answers (your own questions and answers) are free. An answer that fails is not charged. Free service levels and free trial credit may have daily limits and may be changed or ended at any time. Credit is not cash, is not transferable and is not refunded except where the law requires.

8. Our rights

We may review, limit, pause or switch off the AI service or a single assistant, remove content, or close an account, at once and without refund of used credit, if we believe that it breaks these terms or the law, puts others at risk, or if a provider or authority requires it. We may change the AI models, prices (with notice in your panel before they apply to you) and these terms.

9. Responsibility and claims

The AI service is provided "as is" and "as available". To the extent the law allows, Sunsilva is not liable for the content of AI answers, for decisions made on them, or for how you, your customers or your visitors use the AI service, and is not liable for indirect or consequential loss, lost profit or lost data. Our total liability for the AI service is limited to the amount you paid for AI credit in the 3 months before the claim.

You will defend and compensate Sunsilva against claims, fines and costs (including reasonable legal fees) that come from your use of the AI service, the use by your staff, customers, clients or visitors, your content, or your breach of these terms or the law.

10. Contact

Sunsilva. E-mail: support@sunsilva.com.

Grievance contact: support@sunsilva.com. We confirm that we received a complaint within 24 hours (an automatic e-mail reply counts) and resolve complaints about content or the service within 15 days, as the IT Rules 2021 require. Requests about your personal data (see, correct, delete) are answered within 30 days, and complex ones within the longer time the data protection law allows; we tell you if we need more time.